At Linebeautyshop, operated by HUGOPANGHU TECHNOLOGY LLC, customer satisfaction is our top priority. We strive to provide high-quality beauty products and a smooth shopping experience. This Refund Policy explains when refunds are available, how they are processed, and what to expect throughout the refund process.

1. Refund Eligibility

Refunds may be approved under the following circumstances:

• Approved Returns:
  Once a returned item is received and inspected, and confirmed to be unused, unopened, and in its original condition, a refund will be initiated.
• Order Cancellations:
  If you request an order cancellation before it enters processing or fulfillment, a full refund will be issued.
• Defective or Damaged Items:
  If a product arrives defective, damaged, or incorrect, you are eligible for a full refund or a replacement at no additional cost.

2. Inspection & Approval Process

• Return Confirmation: You will receive an email notification once we receive your returned item.
• Quality Review: Our team will inspect the returned product within 72 hours to ensure it meets our return conditions.
• Status Update: You will be informed by email whether your refund has been approved or rejected.

3. Refund Method & Timeline

• Original Payment Method: Refunds are issued to the original payment method used at checkout.
• Processing Time: Approved refunds are processed by us within 7 business days.
• Bank Processing: Depending on your bank or payment provider, it may take an additional 3–5 business days for the refund to appear on your statement.

4. Partial Refunds

In certain situations, only a partial refund may be issued, including but not limited to:

• Returned items showing signs of use, damage, or missing components not caused by our error.
• Items returned outside the approved return timeframe.

5. Late or Missing Refunds

If you have not received your refund within the expected timeframe, please check with your bank or payment provider first, as processing times may vary. If the issue continues, feel free to contact our support team for assistance.