At Linebeautyshop, operated by HUGOPANGHU TECHNOLOGY LLC, your satisfaction is very important to us. We are committed to delivering quality beauty products and a positive shopping experience. If your purchase does not meet expectations, this Return & Exchange Policy explains how returns and exchanges are handled in a clear and transparent manner.

1. Return Eligibility Window

Eligible items may be returned or exchanged within 30 days from the date you receive your order.

2. Return Conditions

To qualify for a return or exchange, all of the following conditions must be met:

• Timeframe: The return request must be submitted within 30 days of delivery.
• Item Condition: Products must be unused, unopened, and in the same condition as originally received.
• Original Packaging: Items must be returned with original packaging, seals, labels, and accessories intact.
• Non-Returnable Items: Final sale items, opened or used beauty products, personalized/custom items, and gift cards are not eligible for return.

3. How to Return an Item

To ensure a smooth return process, please follow the steps below:

1. Contact Us: Email our support team at support@linebeautyshop.com with the subject line “Return Request – Order #”. Please include your order number, the item(s) you wish to return, and the reason.
2. Authorization: Once approved, you will receive return instructions. Please do not send items back without authorization to avoid delays or rejection.
3. Package Securely: Carefully pack the item to prevent damage during transit.
4. Ship the Return: Send the package according to the instructions provided by our support team.

4. Return Shipping Costs

• Customer-Initiated Returns: If the return is due to personal preference or change of mind, return shipping costs are the responsibility of the customer.
• Our Responsibility: If the item received is defective, damaged, or incorrect, we will cover return shipping costs or provide a replacement at no additional charge.

5. Exchanges

Exchanges for a different item, shade, or variant are subject to availability. Please indicate “Exchange” in your return request. For faster service, we may recommend placing a new order while your return is being processed.

6. Inspection & Refund Processing

• Inspection: Returned items are inspected within 7 business days of receipt.
• Approved Returns: Refunds are issued to the original payment method after approval.
• Rejected Returns: Items that do not meet eligibility requirements may be returned to the customer at their expense.